About Sentara Tyler

  • Academic Level Certificate
  • Age 33 - 37 Years
  • Gender Female
  • Industry Management
  • Viewed 3

Education

Experience

  • 2018 -
    US XPRESS

    ACCOUNT SUPERVISOR II

    • Supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands
    • Manages all aspects related to drivers
    • Supervises driver performance to ensure proper balance with business needs and driver needs; discipline and/or write up drivers when warranted; makes recommendations for terminations
    • May assist with the set up and management of new accounts
    • Track and work with the customer(s) to receive assigned lanes and commitment levels from shipping locations
    • Includes responsibility for the ETA of the trucks at each stop
    • Ensures drivers and equipment are performing as necessary to provide on-time service
    • Ensures all fleet maintenance programs are current on tractors and trailers
    • Maximizes revenue per tractor through appropriate equipment utilization
    • Documents and communicates all service-related issues
    • Develops a sense of trust and integrity with the customer
    • Seeks appropriate guidance from leadership on matters that could negatively impact USX financially
    • Plans loads for driver pick up and drop offs based on availability, preferences keeping in mind driver hour requirements, contacts drivers with schedules
    • Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence
    • Maintain proper attendance and punctuality to ensure that department Operations are completed in an efficient and cost-effective manner
    • Other duties as assigned by management
    • Reviews traffic violations and provides feedback to drivers to increase improvement in driving.
    • Assists in hot shot planning to ensure that level of service, and driver productivity remains at its highest quality.
    • Maintains open and effective communications with all departments associated with dedicated operations.

Expertise

DISPATCHING
CUSTOMER SERVICE
DETAIL-ORIENTED

Languages

ENGLISH
Proficient

Skills